Jan 21, 2020
SUMMARY:
In this episode of the DYB Podcast called "How to Grow an All-Star Team with the 5 Languages of Appreciation," Steve and April Burnett define the 5 languages, how to recognize each one, and share how to communicate between them so every person on your team feels appreciated. Why? Because "70% of employees say they receive little or no appreciation at work" according to Gary Chapman and Paul White in their book entitled The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People.
They share examples of how to know your own language of appreciation, how to know one another's language of appreciation, and tie it back to the workplace to strengthen your relationships to grow a strong team as well as utilizing this information to close more sales. Steve and April also touch on how the 5 languages of appreciation can be applied to other relationships, such as family and friends, as well.
WHAT YOU'LL LEARN:
QUOTES:
03:36 "One: Words of Affirmation. 'You did a great job!' is an example of Words of Affirmation.
05:57 "Two. Quality Time. Take your team out to lunch. Connect with them. Maybe grab a tool and work with them for a little bit. Maybe ask them to ride along with you on a sales call. (That's) Quality Time."
15:37 "Three. Acts of Service. Providing assistance, ask, "What can I do to help?" Make sure that they win by setting them up to succeed. So ask (your team), how can you serve them? How can you help them?"
18:43 "Four. Gifts. Tangible gifts. I believe this is Ron's. Ron Ramsden. He is awesome. So we have that retreat a couple of years ago. He bought all the coaches a branded DYB hat. He is so thoughtful like that."
26:56 "Five. So here's the last one and it's kind of interesting. Physical Touch. Okay, so this one, we have to have a huge caveat here because there's appropriate workplace touch and there's inappropriate and you do not want to cross the boundaries here. Handshakes, fist-bumps, and high fives are all great and appropriate forms of Physical Touch."
HIGHLIGHTS:
01:49 Lack of appreciation in the workplace
03:37 Language of appreciation 1: Words of affirmation
05:57 Language of appreciation 2: Quality time
10:24 Quality time in the workplace
15:32 Language of appreciation 3: Acts of service
18:43 Language of appreciation 4: Gifts
21:23 Gifts in the workplace and marriage
26:56 Language of appreciation 5: Physical touch
LINKS & RESOURCES MENTIONED IN THIS EPISODE:
The 5 Languages of Appreciation in the Workplace:
Empowering Organizations by Encouraging People by Gary Chapman and Paul White
