Jan 31, 2018
In this episode of DYB, Steve interviews Tony Isgrove,
Owner/Operator of Isgrove Painting and Decorate based in
Australia.
Tony grew up in the painting industry by working with his
father, who was also a painter.
By the time Tony left school at age 16, he continued to work
with his father until age 19, when he started his own painting
business.
Although Isgrove Painting and Decorate was a challenge to get
off the ground in the beginning,
Tony was able to persist through and grow his company
sustainably by focusing on creating an outstanding customer
experience, one person at a time.
With a solid client base and over 40 painters strong, Tony has
since won numerous awards for his business.
Enjoy this conversation as both dive into the importance of a
superior customer experience, company culture, and hiring a solid
team.
WHAT YOU'LL LEARN:
-The importance of better serving your current clients,
instead of looking for new customers
-The regulatory differences for painting companies in
Australia vs the USA
-How to create an amazing customer experience
QUOTES:
"You should really be looking after your current clients
better."
"Do what you say you're going to do and be honest with your
clients, always."
"Everyone I did work for had a great experience, and they
would recommend their family and friends."
"Look out for your first clients from the start."
HIGHLIGHTS:
[5:40] Why you
should look after your current clients before considering
advertising
[8:27] What are
some things Tony does to stay top-of-mind for customers?
[16:43] What have
been some of Tony's biggest paradigm shifts along his
journey?
[39:53] The biggest difference between building a company in
Australia vs. the USA?
LINKS & RESOURCES MENTIONED IN THIS EPISODE:
ADDITIONAL FREE RESOURCES
Join
DYB
DYB System PDF
EP01 9 Steps to Doubling Your
Business Part 1
52 Blog Post Ideas PDF
YouCanBookMe VIDEO
Pre-qualifying Questions PDF
Video Testimonial Checklist PDF
3
Steps To Get Leads From FB PDF
11 Interview Questions PDF
9 Ways To Get HOA Work PDF
Connect
with Tony on Facebook here
Connect with Steve on Facebook here
Press and hold to visit the page
Show Page Notes
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